Apprenticeship to Head Receptionist
Since joining the hotel in October 2007, Jess’s journey has been defined by dedication, growth, and a genuine passion for hospitality. Prior to this, she completed six months on the Concord Management Programme in the bar, beginning in July 2004 - an experience that laid the foundations for a long and successful career.
Starting as a junior receptionist, Jess quickly demonstrated a strong commitment to both guest experience and her own professional development. This led to her progression into a senior receptionist role, followed by a promotion to Deputy Head Receptionist in 2015. In 2022, she was appointed Head Receptionist, a clear testament to her hard work, leadership, and consistently high standards.
Beyond her professional achievements, the hotel has also played a meaningful role in Jess’s personal life. In 2008, she met her husband here while he was working as the Bar Manager.
“My time at the hotel has greatly shaped who I am today, both personally and professionally. It has strengthened my confidence and allowed me to develop a high standard of customer service. Along the way, I’ve had the privilege of working with wonderful colleagues and meeting many memorable guests. I’ve built lasting friendships over the years and am incredibly grateful for the continued support and encouragement from both colleagues and management throughout my career."
Jessica Borowik, Head Receptionist
