Paul's Brend Collection Journey
Paul first joined the Brend Collection in March 2012 as an Assistant Manager. Over the following five years, he progressed to Senior Assistant Manager before briefly stepping away in 2017.
His passion for the industry soon brought him back, and in February 2018 he returned as Health and Safety Manager, overseeing operations at The Victoria and Belmont Hotels. Recognised for his dedication and leadership, Paul was promoted in February 2023 to Hotel Manager of The Victoria Hotel.
Life outside of the hotel
Outside the hotel, Paul is a keen golfer, once playing off single figures and now enjoying the game in a more relaxed, semi-retired fashion. His calm presence and passion for both hospitality and people are reflected in every aspect of his work.
“True hospitality is when someone feels at home in your presence.
At The Victoria Hotel it is quite clear that the Brend Passion for customer service really allows both customers and staff to feel like they are in the warmest of environments. It is inspiring that we have staff and guests that have spent over half their lives in this Fantastic Hotel. It is a true inspiration for the meaning of Hospitality." Paul Couldwell, Hotel Manager" Paul Couldwell, Hotel Manager
